What we collect

• Contact and identity: name, email, phone, organisation.

• Service information: engagement details, session notes, scheduling data, invoices.

• Technical: IP address, browser, device, and analytics data collected when you use the website (see Cookies).

• Communications: emails, messages and support correspondence.
   

How we use data

• To deliver and manage Services (scheduling, billing, session notes).

• To communicate with you (bookings, reminders, updates).

• To improve services, website functionality, and client experience.

• To comply with legal obligations (records retention, reporting).

 

Legal basis

• We process personal data to perform contracts (engagements), for legitimate interests (service improvement, fraud prevention), and to comply with legal obligations.

 

Sharing and disclosures

• We do not sell personal data.

• We may share data with trusted third parties who support service delivery (e.g., payment processors, scheduling platforms, transcription or administrative subcontractors) under confidentiality obligations.

• We may disclose data if required by law, to prevent imminent harm, or to report abuse.

 

Data storage and retention

• Client records and session notes are stored securely for seven years, then deleted or archived in accordance with policy.

• We use reasonable technical and organizational measures to protect data.

 

Cookies and analytics

• We use cookies and analytics to operate the website and understand usage. You can control cookies through your browser settings.

 

Your rights

• You may request access to, correction of, restriction of processing, or deletion of your personal data, and may object to processing where applicable. Contact alice@theopenpattern.com to exercise these rights. Requests will be handled in line with applicable law.

 

International transfers

• If data is transferred outside your jurisdiction, we use safeguards (standard contractual clauses or equivalent) to protect your information.

 

Minors

• We do not knowingly collect personal data from minors. If you believe we have collected a minor’s data, contact us to request deletion.

 

Changes to this policy

• We may update this Privacy Policy. Material changes will be posted on the website with an updated effective date.

 

Contact

• Questions or requests: alice@theopenpattern.com

 

This policy works alongside our Terms & Conditions and any engagement agreement.